Hello,
I recently rented a Red Camera and lenses from a camera house. I returned the lenses and the camera in with no problems that I can speak of, but the camera house is now saying that two of the lenses have damage from impact. They're charging me thousands of dollars to have the lenses serviced.
My question is what recourse do I have when I feel as though they are lying and perhaps caused the damage on their end by dropping the lenses off their very high shelfs or wether that the lenses are in fact damaged? I have no proof from them. All my footage looks great so I can't see how the lenses could have gotten damaged. After the shoot they were carefully packed back into their protective casings and returned with great care.
Has anyone ever experienced this type of thing? Is there a way to call them on their bluff?
Thank you very much for any advice. I'm a small independent guy that can't afford this type of expense. It feels like they are taking advantage of my inexperience in these matters.
RD
I recently rented a Red Camera and lenses from a camera house. I returned the lenses and the camera in with no problems that I can speak of, but the camera house is now saying that two of the lenses have damage from impact. They're charging me thousands of dollars to have the lenses serviced.
My question is what recourse do I have when I feel as though they are lying and perhaps caused the damage on their end by dropping the lenses off their very high shelfs or wether that the lenses are in fact damaged? I have no proof from them. All my footage looks great so I can't see how the lenses could have gotten damaged. After the shoot they were carefully packed back into their protective casings and returned with great care.
Has anyone ever experienced this type of thing? Is there a way to call them on their bluff?
Thank you very much for any advice. I'm a small independent guy that can't afford this type of expense. It feels like they are taking advantage of my inexperience in these matters.
RD
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