Took photos for an event this past weekend. Beforehand I asked the lady if she wanted me to shoot in RAW or JPEG. She told me RAW so that is what I did. The next day later I get an email from the lady saying that she cannot open the files, she didn't know that to open RAW files you need a program like Photoshop or Lightroom, which she doesnt have. She want me to send back all the files in JPEG. I told her that I only shot the files in RAW and converting over 300 photos in JPEG is time consuming and I am busy always working on projects. I did what she told me to do, it's just unfortunate that she did not know the difference. But I feel as though that really doesn't fall on me, I did my job. I gave her names of free online image converters, which is pretty simple to use. She asked me if I can convert them, I said no, I am a full time student and work on other projects I really dont have the time. She was pretty upset and was yapping about karma. I just wanted to know if I am in the wrong.